Consumers are more likely to make a purchase from a brand that creates personalised experiences. At the time of this activation the UK was inits third lockdown with many people missing contact with friends and family.Valentine’s presented an opportunity to create an instore personalised GWP  experience that would align with customers’ mindsets.

We extended the original brief by implementing an influencer marketing overlay of the activation to increase the reach of the campaign. We used a selection of Instagram influencers with under 10,000 followers each as their perceived authenticity means they have higher average engagement and conversion rates compared with mega-influencers.

The influencer element of the experience was started ahead of the instore element when we sent a Cadbury Dairy Milk personalisation kit(including Cadbury Dairy Milk 360g bar, blank personalisation sleeve, 6 sticker sheets and an instruction card) to the homes of 100 profiled Social MediaInfluencers, who shared an authentic review of the gift via an Instagram story.

These influencers also shared information about where and when the Cadbury activation would be live through an Instagram post, with onbrand photography provided by us, aimed at shoppers already heading to store for their essential shop.

Instore customers were greeted by the contactless sampling and active selling campaign as they entered the foyer. The Brand Ambassadors’ sampling unit was made from sustainable materials with branded artwork, floor mat and bespoke ‘gift shop’ style display housing the featured product CadburyDairy Milk 360g bar, Cadbury Roses chocolate samples and the Cadbury personalisation kit GWP to encourage engagement.